Effective Date: October 14, 2026
Website: https://nexuzcrm.com
1. Acceptance of Terms
Welcome to NexuzCRM. By accessing our website, scheduling a consultation, or purchasing our services, you agree to these Terms of Service.
If you do not agree with these terms, please do not use our services.
2. Our Services
NexuzCRM provides digital business solutions, which may include:
Professional website development
Customer relationship management (CRM) tools
Lead capture and management
Appointment scheduling
Automated SMS and email follow-ups
Business workflow automation
Online reputation management
Specific features and services depend on the plan or agreement selected by the customer.
3. Consultations and Appointments
NexuzCRM offers introductory consultations to discuss business needs and potential solutions.
Scheduling a consultation does not create a contractual obligation to purchase services.
Customers are responsible for providing accurate contact information when booking appointments.
4. Pricing and Payments
Certain services may require a one-time setup fee and recurring subscription payments.
Applicable prices, billing intervals, and included features will be disclosed before purchase.
Unless otherwise agreed in writing, customers are responsible for paying applicable charges according to their selected service agreement.
5. Customer Responsibilities
Customers agree to provide accurate business information, maintain appropriate access credentials, and use our services lawfully.
Customers are responsible for the accuracy and legality of content, contact lists, and customer information they provide.
Customers must obtain any legally required permissions or consent before using messaging or marketing automation services.
6. SMS and Email Services
Messaging services may be subject to telecommunications regulations, carrier requirements, and third-party platform policies.
Customers using NexuzCRM messaging tools are responsible for complying with applicable consent, opt-out, and marketing requirements.
Message delivery is not guaranteed and may be affected by carriers, service providers, and technical restrictions.
7. Third-Party Platforms
NexuzCRM may use third-party technology providers, including GoHighLevel, to deliver certain services.
Availability and functionality may depend on those providers.
NexuzCRM is not responsible for outages or service interruptions beyond its reasonable control.
8. Intellectual Property
NexuzCRM retains ownership of its brand, trademarks, original materials, and proprietary business processes.
Ownership and usage rights for customer websites, content, and deliverables will be determined by the applicable service agreement.
9. Service Availability
We aim to provide reliable services but do not guarantee uninterrupted availability or specific business results.
Results may vary based on market conditions, customer participation, and other factors outside our control.
10. Cancellation and Refunds
Cancellation procedures, subscription renewal terms, and any applicable refund eligibility will be disclosed in the customer's service agreement or checkout terms.
Customers should review those terms before purchasing.
10. Subscription Cancellation
NexuzCRM offers monthly subscription services without long-term commitments, unless otherwise expressly agreed in writing.
Customers may cancel their monthly subscription at any time by sending a cancellation request to [email protected].
Cancellation will take effect at the end of the current paid billing period. Customers will retain access to their subscribed services until that period ends.
No early cancellation penalties will apply. To avoid the next renewal charge, cancellation requests must be received before the next billing date.
The one-time setup fee is separate from recurring subscription charges and does not constitute a monthly subscription payment.
Refund eligibility, if any, is governed by the applicable refund policy and service agreement.
10.1 Refund Policy
At NexuzCRM, we aim to provide clear and transparent refund terms for our services.
One-Time Setup Fee ($297)
Customers who cancel before implementation work has started are eligible for a full refund of the $297 setup fee.
If implementation work has already begun, any refund will be calculated based on the portion of services not yet performed, taking into account the work already completed.
Once the agreed implementation services have been fully delivered, the setup fee is non-refundable, except where required by applicable law or otherwise agreed in writing.
Monthly Subscriptions
Monthly subscription payments are generally non-refundable once the billing period has started, except where required by applicable law or expressly agreed in writing.
Customers may cancel their subscriptions at any time without early cancellation penalties. Services will remain active until the end of the current paid billing period.
Refund Requests
To request a refund or discuss a billing concern, please contact [email protected].
Refund requests will be reviewed according to these terms, the applicable service agreement, and relevant legal requirements.
11. Limitation of Liability
To the extent permitted by applicable law, NexuzCRM will not be liable for indirect, incidental, special, or consequential damages arising from the use of its services.
Nothing in these Terms excludes liability that cannot legally be excluded.
12. Privacy
Our handling of personal information is described in our Privacy Policy.
Privacy Policy: https://nexuzcrm.com/privacy-policy
13. Changes to These Terms
NexuzCRM may update these Terms of Service periodically.
Updated terms will be posted on this page with a revised effective date. Material changes affecting existing paid services will be handled in accordance with applicable agreements and legal requirements.
14. Contact Information
For questions regarding these Terms of Service, please contact:
NexuzCRM
Website: https://nexuzcrm.com
Email: [email protected]